Returns

RETURNS/EXCHANGES

Before purchasing your item, please carefully read our sizing guide to ensure the perfect fit. If you have any queries or would like to submit your measurements for custom fit clothing, please don’t hesitate to contact us. 
If you do purchase something and upon receiving it find the size isn’t exactly right, you can return it for another size or exchange it for something else in our collection.
 We are happy to exchange your order within 14 days of your receipt. It may not be possible for Sale items to be returned or exchanged because they are likely to be the last of their kind.

If you wish to exchange something, please contact us as soon as possible to reserve another item.

Contact us 

FAULTY ITEMS

All of our products are manufactured to a very high standard, we pride ourselves on quality craftmanship. This is why its great to support local. If your item is faulty or does not correspond with the item presented on The Craft Haus website you may return it.

Please contact us as soon as you notice the fault.

Once we receive the item we will repair, replace or refund the item within 10 working days of receipt. 

If the item is faulty we will refund to you the costs of returning the item and cover all shipping costs for the replacement or repaired item.

Please do not hesitate to contact us if you require any additional information:

Contact us 

Email us hi@thecrafthaus.co.nz

Call us 06 3858683 or 022 385 8683